Terms and Conditions

Please read these Terms and Conditions carefully before using our Service or placing an Order through our Website.

These Terms and Conditions govern Your access to and use of the Website operated by UPDATE GREEN SDN BHD and Your purchase of Goods offered through the Website.

By accessing, browsing, registering an account, placing an Order, or otherwise using the Website, You acknowledge that You have read, understood, and agreed to be bound by these Terms and Conditions.

If You do not agree with any part of these Terms and Conditions, You should not use the Website or place an Order through the Website.

1. Definitions

For the purposes of these Terms and Conditions:

  • “Company”, “We”, “Us” or “Our” refers to UPDATE GREEN SDN BHD.
  • “Website”, “Service” or “Site” refers to the website operated by the Company and accessible from https://updategreen.online/.
  • “Goods”, “Product” or “Products” refers to the laptops, keyboards and mice, chargers and cables, flash drives, modern PCs, speakers, and other goods offered for sale through the Website.
  • “Order” means a request made by You to purchase Goods from Us.
  • “Customer”, “You” or “Your” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Content” refers to text, photographs, graphics, logos, images, product information, descriptions, videos, software, designs, and other materials displayed on the Website.

2. Acceptance of Terms

By accessing or using the Website, You confirm that You have the legal capacity to enter into these Terms and Conditions.

If You are accessing or using the Website on behalf of a company, organisation, or other legal entity, You represent that You have the authority to bind that entity to these Terms and Conditions.

These Terms and Conditions apply to all visitors, users, customers, and other persons who access or use the Website.

3. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions.

You must not use the Website:

  • For any unlawful or fraudulent purpose;
  • To violate any applicable law or regulation;
  • To infringe the rights of the Company or any third party;
  • To interfere with the operation or security of the Website;
  • To attempt to gain unauthorised access to the Website or its systems;
  • To introduce viruses, malware, or other harmful material;
  • To collect information from other users without permission;
  • To impersonate another person or entity;
  • To submit false or misleading information;
  • To interfere with another user’s use of the Website; or
  • In any manner that may damage, disable, overburden, or impair the Website.

The Company reserves the right to restrict or terminate access to the Website where We reasonably believe that a user has violated these Terms and Conditions.

4. Product Information

The Company makes reasonable efforts to ensure that Product information displayed on the Website is accurate and up to date.

Product information may include:

  • Product names;
  • Product descriptions;
  • Specifications;
  • Features;
  • Images;
  • Dimensions;
  • Compatibility information;
  • Available colours;
  • Models;
  • Prices; and
  • Other relevant information.

However, minor differences may occur between the information displayed on the Website and the actual Product.

For example, colours displayed on a screen may differ slightly from the actual Product due to screen settings, lighting, photography, or other technical factors.

You are responsible for reviewing the Product information carefully before placing an Order.

5. Product Availability

All Products displayed on the Website are subject to availability.

The Company does not guarantee that every Product displayed on the Website will remain available at all times.

If a Product becomes unavailable after You place an Order, the Company may contact You regarding the affected Order.

Depending on the circumstances, the Company may:

  • Offer an alternative Product;
  • Allow You to wait for the Product to become available;
  • Cancel the affected Product or Order; or
  • Provide an applicable refund.

6. Prices

All prices displayed on the Website are subject to change without prior notice.

The Company makes reasonable efforts to ensure that Product prices are displayed accurately.

However, in the event of an obvious pricing error, technical error, system error, or other mistake, the Company reserves the right to correct the error.

If an Order has been placed based on an obvious pricing error, the Company may contact the Customer to confirm whether the Customer wishes to proceed at the correct price.

If the Customer does not wish to proceed, the Company may cancel the affected Order and arrange an applicable refund.

7. Orders

When You place an Order through the Website, You are making a request to purchase the selected Goods.

Placing an Order does not necessarily mean that the Company has accepted the Order.

The Company reserves the right to accept, reject, cancel, or limit an Order at Our discretion, subject to applicable laws.

An Order may be rejected or cancelled for reasons including:

  • Product unavailability;
  • Incorrect pricing;
  • Incorrect Product information;
  • Suspected fraudulent activity;
  • Incorrect or incomplete Customer information;
  • Payment issues;
  • Technical errors;
  • Delivery restrictions;
  • Orders placed outside Malaysia; or
  • Other legitimate business or operational reasons.

8. Order Confirmation

After an Order is submitted, the Company may send an Order confirmation or other communication acknowledging receipt of the Order.

An Order confirmation confirms that the Company has received the Order request but does not necessarily constitute final acceptance of the Order.

The Company may contact You if additional information or clarification is required.

9. Customer Information

You agree to provide accurate, complete, and current information when placing an Order.

This may include:

  • Full name;
  • Email address;
  • Telephone number;
  • Billing information;
  • Delivery address;
  • Payment information;
  • Product selection; and
  • Other information required to fulfil the Order.

You are responsible for ensuring that the information provided is correct.

The Company is not responsible for delays, failed deliveries, or other issues caused by inaccurate, incomplete, or outdated information provided by You.

10. Payment

Customers are responsible for completing payment for their Orders using the payment methods made available through the Website.

The Company may use third-party payment service providers to process payments.

By submitting payment information, You confirm that You have the right to use the applicable payment method.

The Company reserves the right to cancel or suspend an Order where payment cannot be successfully verified or processed.

11. Fraud Prevention

The Company reserves the right to conduct reasonable checks to protect against fraudulent, unauthorised, or suspicious transactions.

Where an Order is reasonably suspected to involve fraud, unauthorised payment, abuse of the Website, or other unlawful activity, the Company may delay, reject, or cancel the Order.

The Company may request additional information or verification where reasonably necessary.

12. Shipping and Delivery

The Company currently provides shipping within Malaysia only.

Standard delivery is expected to be completed within 7 days, subject to the terms and conditions of the Company’s Shipping Policy.

The Company currently provides free shipping within Malaysia.

The Company does not provide:

  • Overnight delivery;
  • International shipping; or
  • Delivery outside Malaysia.

For complete shipping information, Customers should refer to the Company’s Shipping Policy published on the Website.

13. Delivery Delays

The Company will make reasonable efforts to fulfil and deliver Orders within the stated delivery timeframe.

However, delivery may be delayed due to circumstances beyond the Company’s reasonable control, including:

  • Courier delays;
  • Public holidays;
  • Severe weather;
  • Floods;
  • Natural disasters;
  • Traffic disruptions;
  • High delivery volumes;
  • Incorrect delivery information;
  • Operational disruptions;
  • Government restrictions; or
  • Other unforeseen circumstances.

The Company will not be responsible for delays caused by circumstances beyond Our reasonable control.

14. Return, Refund and Exchange

Unless otherwise stated, Goods sold through the Website are not exchangeable or refundable.

A return, refund, or exchange may be considered only in circumstances permitted under the Company’s Return, Refund and Exchange Policy.

These circumstances may include:

  • The wrong Product was sent;
  • The Product received does not materially match the advertised specifications or description;
  • The Product is damaged or defective upon delivery; or
  • The applicable delivery timeframe has been exceeded.

Customers may be required to provide an unboxing video, photographs, Order information, and other supporting evidence.

Return, refund, and exchange requests must generally be submitted within 24 hours of receiving the Product.

Please refer to the Company’s Return, Refund and Exchange Policy for the complete requirements.

15. Customer Inspection of Products

Customers are encouraged to inspect their Products immediately upon delivery.

Where reasonably possible, Customers should record a clear and continuous unboxing video showing:

  • The unopened parcel;
  • Shipping label;
  • External packaging;
  • Internal packaging;
  • Product received; and
  • Any visible damage or discrepancy.

Customers should retain the packaging and relevant evidence until they are satisfied that the Product has been received correctly.

16. Electronics and Computer Products

Certain Goods sold through the Website are electronic or computer-related Products, including laptops, modern PCs, keyboards, mice, chargers, cables, flash drives, and speakers.

Customers are responsible for reviewing compatibility, specifications, operating requirements, connections, ports, power requirements, storage capacity, device compatibility, and other relevant technical information before purchasing.

Where applicable, Customers should follow the manufacturer’s instructions and recommended usage requirements.

The Company is not responsible for damage caused by:

  • Improper installation;
  • Incorrect connection;
  • Incorrect voltage or power supply;
  • Physical damage;
  • Unauthorised modification;
  • Unauthorised repair;
  • Improper software installation;
  • Misuse;
  • Negligence; or
  • Failure to follow applicable instructions.

17. Warranty

Where a Product is specifically sold with a manufacturer’s warranty, supplier warranty, or Company warranty, the applicable warranty terms will apply.

A warranty does not necessarily cover damage resulting from misuse, accidental damage, unauthorised modification, unauthorised repair, negligence, normal wear and tear, or other circumstances excluded by the applicable warranty.

Customers should review the applicable warranty information provided with the Product.

Where no specific warranty is stated, the Product is not represented as having a separate warranty beyond any rights that may apply under applicable law.

18. Intellectual Property

All Content appearing on the Website, including but not limited to:

  • Logos;
  • Brand names;
  • Product images;
  • Graphics;
  • Website designs;
  • Text;
  • Product descriptions;
  • Layouts;
  • Icons;
  • Videos;
  • Software;
  • Page designs; and
  • Other materials

is owned by or licensed to the Company or its respective content providers, unless otherwise stated.

Such Content is protected by applicable intellectual property laws.

You may access and use the Website for personal or legitimate purchasing purposes only.

You must not reproduce, copy, modify, distribute, republish, sell, licence, transmit, or commercially exploit Website Content without prior written permission from the Company or the relevant rights holder.

19. Trademarks

The Company’s name, logo, branding, and other identifying marks may constitute trademarks or trade names of the Company.

Third-party trademarks appearing on the Website remain the property of their respective owners.

Nothing in these Terms and Conditions grants You any right to use any trademark without prior written permission from the applicable owner.

20. Third-Party Websites and Services

The Website may contain links to third-party websites, services, payment providers, manufacturers, courier services, or other external platforms.

Third-party websites and services are not controlled by the Company.

The Company is not responsible for the availability, accuracy, security, content, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to separate terms and conditions imposed by those third parties.

21. Website Availability

The Company aims to keep the Website available and functioning properly.

However, We do not guarantee that the Website will always be:

  • Available;
  • Uninterrupted;
  • Error-free;
  • Secure;
  • Free from viruses or other harmful components; or
  • Compatible with every device or browser.

The Website may occasionally be unavailable due to maintenance, updates, technical problems, security issues, hosting issues, or circumstances beyond Our reasonable control.

22. Website Errors

The Website may occasionally contain typographical errors, inaccuracies, omissions, or other errors relating to Product descriptions, prices, availability, promotions, or other information.

The Company reserves the right to correct errors and update information at any time.

Where an error materially affects an Order, the Company may contact the Customer and take appropriate action in accordance with applicable laws.

23. User Accounts

If the Website permits or requires You to create an account, You are responsible for maintaining the confidentiality of Your account credentials.

You must not share Your account credentials with unauthorised persons.

You are responsible for activities carried out through Your account unless the activity occurred due to circumstances beyond Your reasonable control.

You should notify the Company promptly if You believe that Your account has been accessed without authorisation.

24. Prohibited Activities

You must not:

  • Use automated systems to scrape or collect Website data without permission;
  • Attempt to interfere with Website security;
  • Attempt to access restricted areas;
  • Upload malicious software;
  • Engage in fraudulent transactions;
  • Use another person’s identity;
  • Submit false information;
  • Abuse promotions or discounts;
  • Reverse engineer the Website;
  • Copy Website designs or Content for commercial purposes;
  • Circumvent security measures;
  • Interfere with the Website’s infrastructure; or
  • Use the Website for any unlawful purpose.

The Company reserves the right to take appropriate action where prohibited activity is detected.

25. Privacy

Your use of the Website may involve the collection and processing of personal information.

The Company will handle personal information in accordance with its Privacy Policy and applicable laws.

By using the Website, You acknowledge that You have reviewed the Company’s Privacy Policy.

26. Promotions and Discounts

The Company may offer promotions, discounts, vouchers, campaigns, or other special offers from time to time.

Promotions may be subject to additional terms and conditions.

Unless otherwise stated, promotions:

  • May have limited validity periods;
  • May be subject to availability;
  • May not be combined with other offers;
  • May be limited to certain Products; and
  • May be modified or withdrawn by the Company where permitted by law.

The Company reserves the right to correct errors relating to promotional offers.

27. User Reviews and Feedback

Where the Website permits Customers to submit reviews, comments, feedback, photographs, or other content, You agree that the submitted content must be lawful, accurate, and not misleading.

You must not submit content that:

  • Is defamatory;
  • Is fraudulent;
  • Contains unlawful material;
  • Infringes intellectual property rights;
  • Contains malicious software;
  • Contains another person’s private information without permission;
  • Is abusive or threatening; or
  • Is otherwise inappropriate.

The Company reserves the right to remove content that violates these requirements.

28. Disclaimer

To the maximum extent permitted by applicable law, the Website and its Content are provided on an “as is” and “as available” basis.

The Company does not guarantee that:

  • The Website will always be available;
  • Product information will always be completely error-free;
  • Every Product will remain available;
  • Orders will always be processed without delay;
  • Delivery will always occur within the estimated timeframe; or
  • The Website will be free from technical errors.

Nothing in these Terms and Conditions excludes any rights or protections that cannot legally be excluded under applicable law.

29. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from Your use of the Website or purchase of Goods.

This may include losses relating to:

  • Loss of profits;
  • Loss of business;
  • Loss of revenue;
  • Loss of data;
  • Business interruption; or
  • Other indirect losses.

Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

30. Indemnification

To the extent permitted by applicable law, You agree to indemnify and hold harmless UPDATE GREEN SDN BHD, its officers, employees, representatives, agents, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms and Conditions;
  • Your unlawful use of the Website;
  • Your misuse of the Goods;
  • Your infringement of third-party rights; or
  • Your violation of applicable laws or regulations.

31. Suspension or Termination

The Company may suspend or terminate Your access to the Website where reasonably necessary, including where You:

  • Violate these Terms and Conditions;
  • Engage in fraudulent activity;
  • Misuse the Website;
  • Attempt to compromise Website security;
  • Provide false information; or
  • Engage in unlawful activity.

Termination or suspension will not affect rights or obligations that arose before the termination or suspension.

32. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.

You agree that any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the Website, or the purchase of Goods shall be subject to the applicable laws and jurisdiction of Malaysia.

Nothing in this clause is intended to deprive any Customer of mandatory rights or protections available under applicable Malaysian law.

33. Dispute Resolution

The Company encourages Customers to contact Us first to attempt to resolve any dispute, complaint, or concern relating to an Order or the use of the Website.

Customers may contact:

UPDATE GREEN SDN BHD
Email: up.green@outlook.com

The Company will make reasonable efforts to review and respond to legitimate complaints.

If a dispute cannot be resolved through communication between the Customer and the Company, the parties may pursue any remedies or dispute resolution procedures available under applicable Malaysian law.

34. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it valid and enforceable where legally possible.

If the provision cannot be modified, it shall be severed from these Terms and Conditions.

The remaining provisions shall continue in full force and effect.

35. Waiver

Failure by the Company to enforce any provision of these Terms and Conditions shall not constitute a waiver of Our right to enforce that provision or any other provision in the future.

Any waiver must be expressly made by the Company to be effective.

36. Entire Agreement

These Terms and Conditions, together with the Company’s Privacy Policy, Shipping Policy, Return, Refund and Exchange Policy, and any other policies published on the Website, constitute the agreement governing Your use of the Website and purchase of Goods, subject to applicable law.

These Terms and Conditions supersede any previous representations or agreements relating to the same subject matter to the extent permitted by law.

37. Changes to These Terms and Conditions

The Company reserves the right to update, amend, or modify these Terms and Conditions at any time.

Any changes will be published on the Website.

The updated Terms and Conditions will become effective from the date stated at the beginning of the revised version unless otherwise specified.

Your continued use of the Website after changes have been published constitutes acceptance of the revised Terms and Conditions to the extent permitted by applicable law.

38. Contact Us

If You have any questions, concerns, complaints, or requests regarding these Terms and Conditions, please contact Us:

UPDATE GREEN SDN BHD
Website: https://updategreen.online/
Email: up.green@outlook.com

Business: Laptops, Keyboards & Mice, Chargers & Cables, Flash Drives, Modern PCs, Speakers

By using the Website or placing an Order, You acknowledge that You have read and understood these Terms and Conditions and agree to be bound by them.