Shipping Policy

Definitions

For the purposes of this Shipping Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to UPDATE GREEN SDN BHD.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to UPDATE GREEN SDN BHD, accessible from https://updategreen.online/.
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Introduction

This Shipping Policy explains the terms and conditions applicable to the delivery of Goods purchased through the Service operated by UPDATE GREEN SDN BHD.

We aim to ensure that all Orders are processed, packed, and delivered to Customers in a timely and secure manner. By placing an Order through the Service, You acknowledge and agree to the shipping and delivery terms described in this Shipping Policy.

Please read this Shipping Policy carefully before placing an Order. If You do not agree with any part of this Shipping Policy, You should not place an Order through the Service.

2. Shipping Coverage

The Company currently provides delivery services within Malaysia only.

We do not currently offer international shipping or delivery outside Malaysia.

Orders may be delivered to eligible residential, commercial, office, or other valid delivery addresses located within Malaysia, subject to courier service availability.

The Company reserves the right to decline or cancel an Order where the requested delivery destination is outside our available shipping coverage.

3. Domestic Shipping Within Malaysia

All eligible Orders placed through the Service are shipped within Malaysia.

Our domestic shipping service is intended to provide Customers with a convenient delivery option without additional shipping charges.

The Company may use an appropriate courier or delivery service to fulfil an Order. The courier service may vary depending on the delivery location, availability, parcel size, product requirements, and other operational considerations.

4. Shipping Fee

There is no shipping fee for eligible Orders delivered within Malaysia.

The Company currently provides free standard delivery within Malaysia.

Where applicable, any charges that are clearly displayed separately during the ordering process will be communicated to the Customer before the Order is completed.

Customers are encouraged to review the Order summary before confirming their purchase.

5. Standard Delivery Time

The Company’s standard delivery timeframe is within 7 days.

The 7-day delivery timeframe refers to the expected period for the Order to be delivered to the Customer after the Order has been processed and dispatched, subject to the circumstances described in this Policy.

While the Company will make reasonable efforts to ensure Orders are delivered within the stated timeframe, delivery times may vary depending on factors such as:

• Delivery location;
• Courier operating schedules;
• Public holidays;
• Weekends;
• Weather conditions;
• Traffic conditions;
• Operational disruptions;
• High Order volumes;
• Incorrect or incomplete delivery information;
• Remote or difficult-to-access locations;
• Courier delays;
• Unforeseen circumstances; or
• Other circumstances beyond the Company’s reasonable control.

6. No Overnight Delivery

The Company does not provide overnight delivery.

Customers should not expect an Order to be delivered on the same day or the following day unless the Company has specifically confirmed otherwise in writing.

Customers who require urgent delivery should contact the Company before placing an Order to determine whether any alternative delivery arrangement is available.

However, the Company does not guarantee or provide an overnight delivery service.

7. No International Shipping

The Company does not provide international shipping.

We currently only accept and fulfil Orders for delivery within Malaysia.

We do not ship Goods to addresses outside Malaysia, including but not limited to:

• Singapore;
• Thailand;
• Indonesia;
• Brunei;
• Vietnam;
• Philippines;
• China;
• Hong Kong;
• Taiwan;
• Australia;
• United Kingdom;
• United States;
• Canada; or
• Any other country or territory outside Malaysia.

If an Order is submitted with an international delivery address, the Company reserves the right to cancel the Order and provide the Customer with the applicable cancellation or refund arrangement.

8. Order Processing

After an Order is successfully placed through the Service, the Company will process the Order for fulfilment.

Order processing may include:

1. Confirming the Order details;
2. Confirming payment, where applicable;
3. Checking product availability;
4. Preparing the Goods;
5. Packaging the Goods;
6. Arranging courier collection; and
7. Dispatching the Order to the delivery address provided by the Customer.

Orders will generally be processed during the Company’s normal business operations.

The Company may require additional time to process an Order where additional verification or clarification is required.

9. Product Availability

All Orders are subject to Product availability.

Although the Company makes reasonable efforts to maintain accurate Product availability information on the Service, there may be occasions where a Product becomes unavailable after an Order has been placed.

If a purchased Product becomes unavailable, the Company may contact the Customer to discuss an appropriate solution.

Depending on the circumstances, this may include:

• Waiting for the Product to become available;
• Replacing the Product with an alternative Product, subject to Customer agreement; or
• Cancelling the affected Order and providing an applicable refund.

10. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an Order.

This may include:

• Full name;
• Contact number;
• Complete delivery address;
• Unit, house, building, or office number;
• Street name;
• Area or neighbourhood;
• Postcode;
• City;
• State; and
• Any other information required for successful delivery.

The Company is not responsible for delivery delays, failed deliveries, additional arrangements, or other issues caused by incorrect, incomplete, or outdated delivery information provided by the Customer.

11. Change of Delivery Address

Customers should carefully verify their delivery information before confirming an Order.

If You need to change the delivery address after placing an Order, You should contact the Company as soon as possible at up.green@outlook.com.

A change of delivery address may not be possible once the Order has been packed, dispatched, or handed over to the courier.

The Company does not guarantee that an address change request can be accommodated after an Order has entered the shipping process.

12. Courier and Tracking Information

Where tracking information is available, the Company may provide the Customer with the relevant tracking information after the Order has been dispatched.

Customers may use the tracking information to monitor the progress of their delivery.

Courier tracking information may not update immediately after dispatch. There may be a delay between the time a parcel is collected and the time the tracking information becomes visible in the courier’s system.

The Company is not responsible for temporary delays or inaccuracies in third-party courier tracking information.

13. Delivery Attempts

The courier may make delivery attempts at the delivery address provided by the Customer.

Customers are responsible for ensuring that someone is reasonably available to receive the Order where required.

If a delivery cannot be completed because:

• No one is available to receive the parcel;
• The delivery address is incorrect;
• The delivery address is incomplete;
• The courier cannot access the delivery location;
• The recipient refuses the parcel;
• The recipient cannot be contacted; or
• Other circumstances prevent successful delivery,

the courier may arrange another delivery attempt, return the parcel to a designated facility, or return the parcel to the Company, depending on the courier’s applicable procedures.

14. Failed or Unsuccessful Delivery

If an Order cannot be delivered successfully, the Customer may be contacted using the contact information provided with the Order.

The Company may work with the Customer and/or courier to determine the appropriate next step.

Where a parcel is returned to the Company because of information or actions attributable to the Customer, the Company may require additional arrangements before attempting another delivery.

15. Delayed Deliveries

Although our standard delivery timeframe is within 7 days, delivery delays may occasionally occur.

A delay does not automatically mean that an Order has been lost.

Customers should first review any available tracking information and contact the Company if the Order remains undelivered beyond the expected delivery timeframe.

The Company will make reasonable efforts to assist Customers in checking the status of delayed Orders.

16. Delivery Delays Beyond the Company’s Control

The Company shall not be responsible for delays caused by circumstances that are beyond our reasonable control.

Such circumstances may include:

• Severe weather;
• Floods;
• Natural disasters;
• Public emergencies;
• Road closures;
• Traffic disruptions;
• Courier operational issues;
• Strikes or labour disruptions;
• System failures;
• Public holidays;
• Unexpected increases in delivery volume;
• Government restrictions or requirements;
• Security incidents;
• Incorrect delivery information;
• Events affecting transportation networks; or
• Other unforeseen circumstances.

Where such circumstances occur, the Company will make reasonable efforts to minimise the impact and continue fulfilling affected Orders as soon as reasonably possible.

17. Public Holidays and Weekends

Delivery schedules may be affected by weekends, public holidays, and courier operating schedules.

Customers should take these factors into consideration when estimating the expected arrival of their Orders.

The Company does not provide overnight delivery, including during weekends or public holidays.

18. Inspection Upon Delivery

Customers are encouraged to inspect the parcel immediately upon receiving it.

Where possible, Customers should check:

• Whether the parcel appears damaged;
• Whether the packaging is intact;
• Whether the shipping label corresponds to the Order;
• Whether the correct Product has been delivered; and
• Whether the contents appear complete.

Customers should also retain the packaging and delivery materials until they are satisfied that the Product has been received in proper condition.

19. Damaged Parcels

If a parcel appears to have been visibly damaged during delivery, Customers should take clear photographs and/or videos of the parcel before opening it, where reasonably possible.

Customers should then contact the Company promptly at:

up.green@outlook.com

Any claim relating to damaged, defective, incorrect, or missing Goods will be handled in accordance with the Company’s Return, Refund and Exchange Policy.

20. Wrong or Missing Products

If You receive a Product that does not correspond to the Product ordered, or if an item appears to be missing from the Order, You should contact the Company as soon as possible.

The Company may request:

• Order information;
• Photographs;
• Unboxing videos;
• Photographs of the shipping label;
• Photographs of the packaging;
• Product information; and
• Other supporting evidence.

Customers should refer to the Company’s Return, Refund and Exchange Policy for the applicable requirements and timeframe.

21. Unboxing Video

For certain delivery-related claims, Customers may be required to provide a clear and continuous unboxing video.

The video should ideally show the parcel while it is still unopened, including the shipping label and external packaging, before showing the contents after opening.

Customers are strongly encouraged to record the unboxing process for every Order, particularly for electronic products such as laptops, PCs, keyboards, mice, chargers, cables, flash drives, and speakers.

An unboxing video may assist the Company in investigating claims involving damaged, missing, incorrect, or defective Products.

22. Delivery Confirmation

An Order may be considered delivered when the courier’s tracking system indicates that the parcel has been successfully delivered to the delivery address provided by the Customer.

Where appropriate, delivery confirmation may include information such as:

• Delivery date;
• Delivery time;
• Recipient information;
• Proof of delivery;
• Delivery photograph; or
• Other courier-generated confirmation.

If You believe an Order has been incorrectly marked as delivered, You should contact the Company promptly so that the matter can be investigated.

23. Lost Parcels

If an Order appears to have been lost during delivery, the Customer should contact the Company at up.green@outlook.com.

The Company may contact the relevant courier to investigate the shipment.

Customers may be required to provide their Order number and other relevant information to assist with the investigation.

The outcome of a lost-parcel investigation may depend on information provided by the courier and the circumstances surrounding the shipment.

24. Delivery to Incorrect Address

The Company is not responsible for Orders delivered to an incorrect address where the incorrect address was provided by the Customer during the ordering process.

Customers should carefully review their delivery details before completing an Order.

If You notice an error in the delivery address after placing an Order, contact the Company immediately at up.green@outlook.com.

The Company will make reasonable efforts to assist where possible, but an address correction may not be possible once the Order has been dispatched.

25. Remote and Restricted Areas

Certain areas within Malaysia may have different courier coverage or delivery arrangements.

Delivery to remote, rural, restricted-access, or otherwise difficult-to-reach locations may take longer than standard delivery times depending on courier availability and operating conditions.

The Company will use reasonable efforts to arrange delivery to eligible locations supported by the Company’s delivery service.

26. Multiple Products in One Order

Where an Order contains multiple Products, the Company may choose to ship the Products together or separately depending on Product availability, packaging requirements, warehouse arrangements, or other operational considerations.

Where Products are shipped separately, Customers may receive different parcels and/or tracking information.

The applicable shipping fee remains free for eligible deliveries within Malaysia, subject to the Company’s shipping arrangements.

27. Order Cancellation Before Dispatch

If You wish to cancel an Order before it has been dispatched, You should contact the Company as soon as possible at up.green@outlook.com.

Cancellation requests are subject to the status of the Order.

Once an Order has been processed, packed, or dispatched, cancellation may no longer be possible.

Where a cancellation is approved, any applicable refund will be handled in accordance with the Company’s refund procedures.

28. Orders Cannot Be Collected Directly Unless Confirmed

Unless the Company specifically confirms otherwise, Customers should not assume that Goods can be collected directly from the Company’s premises.

The standard fulfilment method is delivery to the Customer’s nominated address within Malaysia.

Any alternative collection or delivery arrangement must be agreed with the Company in advance.

29. No International Delivery Arrangements

The Company does not currently arrange international delivery through third-party forwarding companies, international courier services, freight forwarding services, or other overseas delivery arrangements.

Customers should not place Orders for the purpose of forwarding Goods outside Malaysia.

The Company reserves the right to decline any Order where the intended final destination is outside Malaysia.

30. Delivery Timeframe Is an Estimate

The stated 7-day delivery timeframe represents the Company’s standard expected delivery period.

It is not a guarantee that every Order will arrive within exactly 7 calendar days.

Actual delivery time may vary based on the Customer’s location, courier operations, Order processing, public holidays, unforeseen events, and other circumstances.

The Company will nevertheless make reasonable efforts to ensure Orders are delivered as promptly as possible.

31. Contact Regarding Shipping Issues

If You experience any issue with the delivery of Your Order, please contact us with the relevant Order information.

UPDATE GREEN SDN BHD
Email: up.green@outlook.com
Website: https://updategreen.online/

When contacting the Company about a shipping issue, Customers should provide:

• Full name;
• Order number;
• Contact number;
• Delivery address;
• Product ordered;
• Tracking number, if available;
• Description of the issue; and
• Relevant photographs or videos, where applicable.

Providing complete information will help the Company investigate and respond to the issue more efficiently.

32. Amendments to This Shipping Policy

The Company reserves the right to modify, update, or amend this Shipping Policy at any time.

Any changes will be published on the Service and will become effective from the date stated in the updated Policy.

Customers are encouraged to review this Shipping Policy periodically to remain informed about the Company’s current shipping and delivery practices.

33. Acceptance of This Shipping Policy

By placing an Order through the Service, You acknowledge that You have read, understood, and agreed to this Shipping Policy.

If You do not agree with the terms contained in this Policy, You should not proceed with an Order through the Service.

34. Contact Us

If You have any questions regarding this Shipping Policy, please contact us:

UPDATE GREEN SDN BHD
Website: https://updategreen.online/
Email: up.green@outlook.com