Privacy Policy

This Privacy Policy describes how UPDATE GREEN SDN BHD (“Company”, “We”, “Us” or “Our”) collects, uses, stores, protects, and discloses information when You access or use our Website and purchase our Goods.

We respect Your privacy and are committed to protecting the personal information You provide to Us.

By accessing or using https://updategreen.online/, placing an Order, contacting Us, or otherwise interacting with our Service, You acknowledge that You have read and understood this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

  • “Company”, “We”, “Us” or “Our” refers to UPDATE GREEN SDN BHD.
  • “Website” or “Service” refers to https://updategreen.online/.
  • “Goods”, “Product” or “Products” refers to the laptops, keyboards and mice, chargers and cables, flash drives, modern PCs, speakers, and other products offered through the Website.
  • “Order” means a request made by You to purchase Goods from Us.
  • “Customer”, “You” or “Your” means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
  • “Personal Data” or “Personal Information” means information that identifies You or can reasonably be used to identify You.
  • “Third Party” means any individual, company, organisation, service provider, or entity other than You or the Company.

2. Scope of This Privacy Policy

This Privacy Policy applies to Personal Data collected through:

  • Our Website;
  • Online Orders;
  • Customer accounts, where applicable;
  • Checkout forms;
  • Contact forms;
  • Email communications;
  • Customer service communications;
  • Shipping and delivery arrangements;
  • Payment transactions;
  • Product enquiries;
  • Returns, refunds, and exchange requests; and
  • Other interactions between You and the Company.

This Privacy Policy does not necessarily apply to websites, applications, or services operated by third parties that may be accessible through links on Our Website.

3. Information We Collect

Depending on how You interact with Us, We may collect different types of information.

3.1 Personal Information

We may collect information such as:

  • Full name;
  • Email address;
  • Telephone or mobile number;
  • Billing address;
  • Delivery address;
  • Postal code;
  • City;
  • State;
  • Order information;
  • Purchase history;
  • Payment-related information;
  • Account information, where applicable; and
  • Information You voluntarily provide to Us.

3.2 Order Information

When You purchase Goods from Us, We may collect information relating to Your Order, including:

  • Order number;
  • Products purchased;
  • Quantity;
  • Product specifications;
  • Order date;
  • Order value;
  • Delivery details;
  • Payment status;
  • Shipping information;
  • Tracking information; and
  • Return, refund, or exchange information.

3.3 Payment Information

Where You make a payment through the Website, payment information may be processed by the relevant payment service provider.

Depending on the payment method used, We may receive information such as:

  • Payment status;
  • Transaction reference;
  • Payment confirmation;
  • Payment method;
  • Transaction date;
  • Transaction amount; and
  • Other information required to confirm the transaction.

Where payment is processed by a third-party payment provider, Your payment information may be subject to that provider’s own privacy policy and terms.

4. Technical Information

When You access the Website, certain technical information may be collected automatically.

This may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Screen resolution;
  • Language preferences;
  • Website pages visited;
  • Date and time of access;
  • Referring website;
  • General usage information;
  • Device identifiers; and
  • Other technical information provided by Your browser or device.

This information may be used to maintain, secure, analyse, and improve the Website.

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies.

Cookies are small files stored on Your device that may help the Website recognise Your browser and remember certain information.

Cookies may be used for purposes such as:

  • Keeping the Website functioning properly;
  • Remembering shopping cart information;
  • Maintaining login sessions, where applicable;
  • Remembering preferences;
  • Analysing Website traffic;
  • Improving Website performance;
  • Understanding how Customers use the Website; and
  • Supporting Website security.

You may be able to control or disable cookies through Your browser settings.

However, disabling certain cookies may affect the functionality of some parts of the Website.

6. How We Use Your Information

We may use Personal Data for purposes including:

  • Processing and fulfilling Orders;
  • Confirming purchases;
  • Arranging delivery;
  • Providing customer service;
  • Responding to enquiries;
  • Processing returns, refunds, and exchanges;
  • Verifying transactions;
  • Preventing fraud and misuse;
  • Maintaining Customer records;
  • Managing Customer accounts;
  • Improving Products and services;
  • Improving the Website;
  • Analysing Website usage;
  • Maintaining Website security;
  • Resolving complaints;
  • Communicating with Customers;
  • Complying with legal obligations; and
  • Other legitimate business purposes.

7. Order Processing and Delivery

We use relevant Personal Data to process and deliver Orders.

For example, We may need to provide information such as Your name, contact number, and delivery address to courier companies or logistics providers in order to deliver Your Order.

Without the necessary delivery information, We may be unable to fulfil Your Order.

8. Customer Communications

We may use Your contact information to communicate with You regarding:

  • Orders;
  • Payments;
  • Delivery;
  • Product availability;
  • Returns;
  • Refunds;
  • Exchanges;
  • Customer service enquiries;
  • Account-related matters;
  • Important Website updates; and
  • Other matters relating to Your transactions with Us.

Where permitted by applicable law, We may also send promotional or marketing communications.

You may request to stop receiving certain marketing communications where applicable.

9. Marketing Communications

Where We send marketing communications, these may include information about:

  • New Products;
  • Promotions;
  • Discounts;
  • Special offers;
  • Website updates;
  • Product-related announcements; and
  • Other Company news.

You may unsubscribe from promotional emails by following the unsubscribe instructions provided in the relevant communication or by contacting Us.

Please note that even if You opt out of marketing communications, We may still send necessary transactional or service-related communications, such as Order confirmations, delivery updates, or information relating to Your account.

10. Sharing Personal Information

We may share Personal Data with selected third parties where reasonably necessary to operate Our business and provide the Service.

These third parties may include:

  • Courier and delivery providers;
  • Payment service providers;
  • Website hosting providers;
  • Website maintenance providers;
  • IT service providers;
  • Security providers;
  • Analytics providers;
  • Customer service providers;
  • Professional advisers;
  • Accounting or auditing service providers; and
  • Government authorities or regulatory bodies where required by law.

We do not sell Your Personal Data as a general business practice.

11. Payment Service Providers

Payments may be processed by third-party payment service providers.

When You use a third-party payment method, the payment provider may collect and process Your payment information according to its own privacy practices.

We recommend reviewing the applicable privacy policy of the payment provider used for Your transaction.

The Company is not responsible for the independent privacy practices of third-party payment providers.

12. Courier and Delivery Providers

To fulfil an Order, We may provide relevant information to courier or logistics providers.

This may include:

  • Customer name;
  • Delivery address;
  • Contact number;
  • Order number;
  • Parcel information; and
  • Tracking information.

This information is provided for purposes such as arranging delivery, contacting the recipient, tracking the parcel, and completing delivery.

13. Legal Requirements

We may collect, use, retain, or disclose Personal Data where reasonably necessary to:

  • Comply with applicable laws;
  • Respond to lawful requests from government authorities;
  • Comply with court orders;
  • Protect Our legal rights;
  • Prevent fraud;
  • Investigate suspected unlawful activity;
  • Enforce Our Terms and Conditions;
  • Protect the safety and security of Our Website; or
  • Protect the rights, property, or safety of the Company, Customers, or other persons.

14. Business Transfers

If the Company undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, reorganisation, or other transfer of business assets, Personal Data may be transferred as part of that transaction where legally permitted.

Where required, We will take reasonable steps to ensure that Personal Data continues to be handled in accordance with applicable privacy requirements.

15. Data Security

We take reasonable administrative, technical, and organisational measures to protect Personal Data against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include:

  • Access controls;
  • Password protection;
  • Secure Website technologies;
  • Restricted access to Personal Data;
  • Security monitoring;
  • Data backup procedures; and
  • Other appropriate security measures.

However, no method of transmitting information over the Internet or storing electronic information is completely secure.

Therefore, while We take reasonable steps to protect Your Personal Data, We cannot guarantee absolute security.

16. Customer Responsibility

You are responsible for taking reasonable steps to protect Your own information.

If You create an account on the Website, You should:

  • Keep Your login credentials confidential;
  • Use an appropriate password;
  • Avoid sharing Your password with others;
  • Log out when using shared devices; and
  • Notify Us if You suspect unauthorised access.

The Company will not be responsible for unauthorised access resulting from Your failure to maintain the confidentiality of Your account credentials, except where otherwise required by applicable law.

17. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including purposes relating to:

  • Order fulfilment;
  • Customer service;
  • Accounting;
  • Taxation;
  • Business records;
  • Legal compliance;
  • Dispute resolution;
  • Fraud prevention; and
  • Enforcement of agreements.

The length of time Personal Data is retained may vary depending on the type of information and the reason for which it was collected.

When Personal Data is no longer reasonably required, We may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal and business requirements.

18. Children’s Privacy

Our Website is not intended to knowingly collect Personal Data from children without appropriate consent where such consent is required by applicable law.

If You are a parent or legal guardian and believe that a child has provided Personal Data to Us without appropriate authorisation, please contact Us.

If We become aware that Personal Data has been collected in circumstances where it should not have been, We may take reasonable steps to delete or address the information.

19. Third-Party Links

The Website may contain links to third-party websites or services.

These third-party websites may have their own privacy policies and data collection practices.

We are not responsible for the privacy, security, content, or practices of third-party websites.

Customers should review the privacy policies of third-party websites before providing Personal Data to them.

20. Analytics

We may use analytics tools or similar technologies to understand how Customers interact with Our Website.

Analytics information may help Us understand:

  • Which pages are visited;
  • How Customers navigate the Website;
  • Which Products receive interest;
  • Website performance;
  • General traffic patterns; and
  • Areas where the Website can be improved.

Where third-party analytics services are used, information may be processed according to the relevant provider’s terms and privacy practices.

21. Accuracy of Personal Information

We aim to maintain accurate and relevant Personal Data.

You should provide accurate information when placing an Order or communicating with Us.

If Your information changes, You may contact Us to request that relevant information be updated where appropriate.

22. Access to Personal Data

Subject to applicable law, You may have certain rights relating to Your Personal Data.

Depending on the circumstances and applicable legal requirements, You may request:

  • Access to Personal Data We hold about You;
  • Correction of inaccurate or incomplete Personal Data;
  • Information regarding how Your Personal Data is used; or
  • Other rights available under applicable Malaysian law.

Requests may be subject to reasonable verification requirements.

23. Correction of Personal Data

If You believe that Personal Data We hold about You is inaccurate or incomplete, You may contact Us and request a correction.

We may request additional information to verify Your identity and determine whether the requested correction is appropriate.

24. Withdrawal of Consent

Where We rely on Your consent to process Personal Data, You may have the right to withdraw that consent, subject to applicable law.

Withdrawal of consent may affect Our ability to provide certain services.

For example, if necessary information is withdrawn before an Order is fulfilled, We may be unable to process or deliver the Order.

Withdrawal of consent does not necessarily affect the lawfulness of processing carried out before the withdrawal.

25. Direct Marketing

Where applicable law requires consent for certain forms of direct marketing, We will obtain or rely on the appropriate legal basis before sending such communications.

You may contact Us if You no longer wish to receive promotional communications from Us.

Transactional communications relating to Orders, payments, delivery, refunds, returns, or other services may continue where reasonably necessary.

26. International Transfers of Personal Data

The Company primarily operates in Malaysia.

However, certain third-party service providers used to operate the Website or process transactions may store or process information outside Malaysia.

Where Personal Data is transferred or processed outside Malaysia, We will take reasonable steps to ensure that such processing is handled in accordance with applicable privacy requirements.

27. Data Breach

In the event that We become aware of a security incident involving Personal Data, We will take reasonable steps to investigate the incident and respond appropriately.

Where required by applicable law or regulatory requirements, We may notify affected individuals or relevant authorities.

28. Complaints

If You have concerns regarding how We collect, use, store, or handle Your Personal Data, You may contact Us using the details below.

We will make reasonable efforts to review and address legitimate privacy complaints.

You may be asked to provide sufficient information to enable Us to investigate the complaint.

29. Applicable Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any matters relating to the collection, use, disclosure, protection, or processing of Personal Data will be handled in accordance with applicable Malaysian laws and regulations.

30. Changes to This Privacy Policy

The Company reserves the right to update, amend, or modify this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes in our business practices;
  • Changes to the Website;
  • Changes to applicable laws;
  • Changes to technology;
  • Changes to third-party services; or
  • Other operational requirements.

The updated Privacy Policy will be published on the Website with a revised “Last Updated” date.

Customers are encouraged to review this Privacy Policy periodically.

31. Contact Us

If You have any questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of Your Personal Data, please contact Us:

UPDATE GREEN SDN BHD
Website: https://updategreen.online/
Email: up.green@outlook.com

When contacting Us regarding Personal Data, please provide sufficient information for Us to understand and process Your request.

By accessing or using the Website, placing an Order, or providing Personal Data to Us, You acknowledge that You have read and understood this Privacy Policy.