Shipping Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to UPDATE GREEN SDN BHD
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the UPDATE GREEN SDN BHD, accessible from https://updategreen.online/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

UPDATE GREEN SDN BHD only offers delivery services within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
We currently do not provide international shipping. All Orders must include a valid Malaysian address for successful delivery.

2. Shipping Fees

We are pleased to offer FREE SHIPPING for all Orders placed through our website.
There are no hidden delivery charges or additional fees. Shipping is fully covered by the Company, regardless of Order size or delivery location within Malaysia.

3. Order Processing Time

  • Orders are typically processed and prepared for shipment within 1 to 2 business days after payment has been successfully confirmed.
  • Business days exclude weekends and Malaysian public holidays.
  • Once your Order is processed and shipped, You will receive a shipping confirmation email that may include a tracking number, depending on the courier service used.

4. Estimated Delivery Time

  • We aim to deliver all Orders within 7 business days from the shipment date.
  • Delivery timelines may vary slightly depending on the delivery location, courier network availability, weather conditions, and other unforeseen circumstances.
  • While We strive to meet the 7-day shipping timeframe, please understand that minor delays may occur beyond Our control.

5. Delivery Partners & Tracking

We collaborate with reputable courier services across Malaysia to ensure your Goods are delivered efficiently and safely.
Where available, a tracking number will be shared via email once the Order has been dispatched. You may use this tracking number to monitor your parcel’s status on the respective courier’s platform.

6. Address Accuracy & Delivery Information

To avoid any shipping issues or delays, please ensure the following at checkout:

  • Your full name is entered correctly
  • A complete and accurate shipping address is provided, including house/building number, street, city, postcode, and state
  • A valid phone number is included for delivery coordination

We are not liable for failed deliveries resulting from incomplete, inaccurate, or outdated shipping details provided by You.

7. Missed Deliveries & Redelivery Process

  • Couriers may attempt delivery up to two times. If the recipient is not available or if the address is inaccessible, the package may be returned to Us.
  • We will then contact You to arrange redelivery. This may extend the overall delivery timeline.
  • While shipping is free, repeated failed delivery attempts due to incorrect information or unavailability may delay fulfillment.

8. Packaging & Handling of Computer Equipment

  • All Goods, especially fragile or sensitive items such as computers, peripherals, and electronics, are packed securely with appropriate protective materials.
  • We take utmost care during packaging to prevent damage during transit.
  • If You notice any signs of tampering or physical damage to the parcel upon receipt, please report it to Us immediately along with clear photographs.

9. Lost or Damaged Shipments

If your parcel is lost in transit or arrives with visible damage, please contact Us within 48 hours of delivery at updategreen@outlook.com.
Include your Order ID, tracking information, and photos (if applicable). We will promptly investigate the issue with the courier and provide a resolution such as a replacement, store credit, or refund depending on stock availability and case evaluation.

10. Public Holidays & Peak Season Delays

Shipping may take longer during public holidays, festive seasons, and nationwide sales events due to high demand.
We recommend placing your Orders early during such periods to ensure timely delivery.

11. Contact Information

For any shipping-related inquiries, order tracking assistance, or delivery concerns, please reach out to:

UPDATE GREEN SDN BHD
Email: updategreen@outlook.com
Website: https://updategreen.online/

We appreciate your trust in UPDATE GREEN SDN BHD. Our team is committed to delivering your computer equipment and supplies with care, speed, and precision.